- Perfectly made to easily grip your burning charcoal
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we will email you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. All returns are at buyer's expense. Faulty items delivery cost will be reimbursed once goods have been identified as faulty.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. This also includes all e-liquids we sell, as it is unhygienic to sell this on.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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FREE DELIVERY TO MAIN LAND UK
All orders over £60 will get free Delivery. £3.99 is our standard delivery charge.
We operate on a 30 day return back policy.
Need something you don't see here? Just email us at the address below or with any other questions you may have.
All our payments our secure, and made over the Viva Wallet Site.